FAQ

How does The Friends Forever Girls® ensure toy safety and quality?

See our Product Safety Statement.

How can I buy Friends Forever Girls® products?

Friends Forever Girls® products are available online at www.friendsforevergirls.com and at select retail stores. Contact us at customerservice@ffgdolls.com to find a store near you.

Is it safe to order from www.friendsforevergirls.com?

Definitely. Each page in the Friends Forever Girls® online ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone try to intercept it.

How is sales tax calculated on orders?

Sales tax is only calculated on your order when shipping to California and Wisconsin.

How are shipping and handling charges calculated on orders?

For standard shipping, charges are based on merchandise total for each delivery address. See the chart below for details.

Merchandise Total / Standard Shipping Cost

Up to $25 / $4.20
Up to $75 / $6.50
Up to $100 / $12.50
Up to $156 / $14.00
Up to $200 / $17.50
Up to $319 / $22.00
Up to $400 / $31.00
Up to $500 / $41.20
Up to $600 / $46.50

What are your policies for returns and cancellations?

All orders placed through www.friendsforevergirls.com may be returned within 14 days of receipt for an exchange, credit, or refund of the product purchase price. Follow the instructions on the back of the packing slip enclosed with your order. We do not accept returns by COD. If we cannot determine the purchase price of a returned item, a refund or credit is issued at the current price. Shipping and processing charges are not refunded. Please pack your shipment securely and return it to us via UPS or insured mail for your protection.

Our address is:
Returns Department
30520 Rancho California Rd.
Suite 107-64
Temecula, CA 92591